I had a problem, not the same as yours, with my Game Manager. Vista Home Premium 64-bit, Intel Core Duo P7550 2.26Ghz, 4GB RAM, Nvidia Geforce 130M GT, Big Fish Game manager version 1.4.0.11 I have downloaded both games several times each and come to the same conclusion. Uninstalling the manager and reinstalling the manager, adjusting my antivirus and firewall, my computer is updated on everything (I proactively make sure of this), DirectX is updated, and graphics card driver and every other driver on my computer is updated. I have tried every suggestion I found on the website and none of them works for me. The manager will not save and install either of the games. The manager isn't frozen because the 'My Progress' tab shows the arrow icon still animated. I download the first BAL and the game manager status for the game says 'saving file' and that's it. Upon clicking the link to download the games the game manager downloads and installs on my computer. I recently bought two games from the website Build-A-Lot and Build-A-Lot 2. I am at the point of just wanting a refund and calling it quits.